Important Information for New and Existing Patients

Saving Time on Your First Visit

Take a moment to download the Patient Registration Kit. It contains forms that you can print out yourself. Fill out the forms in the comfort and convenience of your own home. Either bring the completed forms with you on your first visit, or mail them to us well in advance of your appointment.

Patient Guidelines

Primary Care Referrals: Please obtain all of the necessary referral forms (if required by your insurance) from your primary care physician in advance of your visit. Unfortunately, patients cannot be seen without the appropriate referral.

Co-Payments: Co-payments and deductibles must be paid upon the patient’s arrival. We accept cash, check and Visa/MasterCard and Discover card. Noncovered services (prolotherapy, acupuncture, supplies and equipment) must be paid for at the time of service.

Attire for Physical Therapy: Shorts or sweatpants with an elastic waistband may be ideal, particularly if we are treating the lower extremities. Loose-fitting clothing is recommended for treatment of the upper extremities.

Tardiness: Please call if you are running late. Office visits and planned interventional therapy treatments may be abbreviated for patients arriving 10-15 minutes late. Patients arriving more than 15 minutes late may be asked to reschedule. Obviously, we try to deliver the same respect for your time. If we are running late, the session will be completed in its entirety.

Cancellations: We request that patients who are unable to keep an appointment contact our office at least 24-business hours prior to the scheduled appointment time since there are usually other clients that could benefit from this treatment slot.

Repeated Missed Appointments: We will be unable to schedule future appointments for patients having three (3) missed appointments and/or cancellations without appropriate notice, particularly if we feel that these missed appointments are adversely affecting our intervention/treatment plan.

Medication Refills: To ensure that your medication needs are met in a timely manner, we request you call our pharmacy refill line at least three (3) business days prior to the date your medication is scheduled to run out.