To better serve your prescription refill needs, prescription refill requests are processed by the Patient Care Coordinator at the office where you typically receive medical care.

If you are running out of medication, please call the Pharmacy Line for your office directly. The Pharmacy Line is available 24 hours a day, Monday through Friday.

Prescription Refill Policy

There is a $15 prescription refill charge for all refills that are requested prior to a scheduled appointment. The prescription refill fee will cover the administrative costs incurred for this process. Please see below for the refill process. Note, telephone refills can be paid by credit card, however all other refills can by paid by credit card, check or cash.

Please Plan Ahead

Q: If I am running out of medication, what should I do?

Ans: If your prescription is filled locally, you should call us three (3) days before you medication is due to run out. If you use a mail order company, please call fourteen (14) days before your medication is due to run out. Dial the Pharmacy line directly at the above listed numbers.

Q: How long will it take to get my prescription refilled?

Ans: It take three (3) business days because your medical record needs to be reviewed and your doctor's signature is needed to authorize the refill. Again, please plan ahead. In addition, some medications require periodic lab tests to monitor the effectiveness of the medication. You will be notified if lab tests are needed, and you'll be referred to the facility most convenient to you.

Q: When can I call the Pharmacy Line?

Ans: The Pharmacy Line is available 24 hours per day for your convenience. Messages are retrieved throughout the day from Monday through Friday. Please do NOT call the office to verify that your message was received. Remember, it takes three (3) business days to process refill requests.

Q: Do I have to talk to the doctor to get my prescription refilled?

Ans: No, all refills are handled by a Patient Care Coordinator. They must first research your medical record, check previous expiration dates, verify number of refills allowable and ensure refill eligibility. The prescription refill request will then be taken to the doctor for authorization. This can only be done by the doctor after the Pharmacy Line attendant has researched the above information.

Q: Why are refills of opioid medication different from other drugs?

Ans: Very strict controls are in place for all drugs containing an opioid substance. Some opioids cannot be called into the pharmacy. These types of medications require an original written prescription which can be picked up from our office once the physician has signed it. Also, it is important that the patient who takes the medication be aware that THESE DRUGS CANNOT BE REFILLED UNTIL THE CURRENT PRESCRIPTION IS FULLY EXPIRED. in addition, patients taking opioid medications need to have a follow-up visit witht he physician at least every 90 days.

Q: What if I need a refill of medication that was prescribed by another physician?

Ans: The refill must be authorized by the prescribing doctor and cannot be authorized by a physician at JRCPM.

Q: What if it has been a long time since I've had my prescription refilled?

Ans: If six months have gone by since the last refill, a follow-up visit will be needed to verify medication need.

Q: What if I am going out of town and need my medication and cannot wait 48 business hours?

Ans: Many patients are on medication treatment plans. Due to the high refill volume process, please plan ahead.